January 2014 – final edited May 2017 by DICE_Straatford

According to the details provide us regarding the concern or matter, we’ll endorse the service channel which will provide the very best assist as quickly as possible.

Not all networks are available for every problem and location. Use the nation pull-down for the selection bar on top of assistance.ea.com purchase their nation or the code you prefer. This makes sure you’re obtaining best help options for your.

Here are the ways you can keep in touch with united states:

Bring assistance from different members

Visit Answers HQ for assistance from your pro community, around the clock. Find the issue, beginning a thread to inquire of a question, or look for systems from other members like your self.

Become services on social media marketing

@ us if you want you! Stick to all of us on Twitter for tips and methods. Query @EAHelp any gameplay questions you have have in 140 figures or less.

Like you on Myspace! Post on all of our Page or give us an email if you would like the assistance.

Become help from a specialist

One of our advisors will-call that advice about your own problems. Overlook hold times and additional cellphone charges*: we’ll give you approximately hold off times for your call back to play your own video games or grab a snack until we’re in touch.

Talk to one of our analysts attain assistance. We’re going to offer you an estimated hold off energy until we’re in a position to talk and certainly will help you out.

Send your matter to all of us via mail. Email perform best for non-critical problems that may very well not require a solution right-away. Like that you can keep games while we’re creating right up a reply.

Some places posses an immediate control numbers available*. If you’re in just one of those locations, you’ll get the number which you can use to give us a call when you’re throughout the How could you want to call us? page.

*Depending on your area or community guidelines, phone costs may incorporate. You are recharged whenever http://datingmentor.org/cs/bgclive-recenze/ calling from a mobile cellphone. This number might not be obtainable from some cellular network providers. To find out more, speak to your community service provider.

WHAT OUGHT I POSSES EAGER?

If you need to contact us, we possibly may need some ideas away from you.

For all concerns

Understand your bank account info, specifically their email address and login name. Without having those for some reason, we might ask for other ways to verify who you really are.

For billing problem and get issues

For most factors, we may want your own evidence of acquisition. Get evidence of purchase useful and able to get so we will get your own problems arranged earlier.

For advanced level technical problems and inquiries

We would require some report out of your computers to actually see just what’s going on. If you’re experience technical wise and would like to buy them before you communicate with us, this is what we possibly may inquire about dependent on their problems:

Online game issues or Origin running problem

Manage the foundation Error Reporter so your consultant can rating they while you’re speaking with them. The foundation mistake Reporter monitors out your issue and your computer’s diagnostic records. It creates a written report for us to have a look at so we is able to see what we should can perform to fix they.

Run the UOTrace appliance to check on the link with all of our computers. This system supplies a study that can show your EA expert in which the connection issue is going on. Connection troubles could affect video game abilities. Don’t worry about interpreting the report. We’ll do that obtainable.

Crashing and lag

Assemble your MSInfo document. This gives us details about your computer, such as what requirements it’s got and in case they fulfills video gaming demands.

Seize your own DxDiag. Allowing you learn what’s crashing and just why it’s crashing, what’s decreasing your computer or laptop, and just what maybe causing graphical dilemmas.